We needed a chair lift installed on a stairway. Mark came over in the morning and gave us a quote for a top-quality lift. We thought the price was very reasonable and accepted. Unbelievably, his team was at the house a few hours later to do the full install. They were extremely professional, competent and respectful of our property. John provided a thorough demonstration, user tutorial and explanation of how to care for the unit in the coming years. This is a great company - I wouldn't go anywhere else for our mobility needs.
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-Fred C.
Called office and talked to Jeff. Jeff gave me the owners (Dale) cell number and said I can call or text him with my problem. I texted Dale and within an hour he texted me back and said he will work on getting me a technician out as soon as possible. With two days he had a technician out to my home. The technician (Nick) was very professional and called me two times to update me on his ETA. Nick explained to me the problems and the necessary repairs needed. Nick also performed some general maintenance and explained what he did. This was some of the best customer service I’ve received in quite awhile. Great teamwork folks. Thank you, Bill Kruse
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-William K.
I could not be happier with the service this company gave us!!! They went out of their way to find the right solutions for our problems. They were amazing and quick to answer all our questions. We had to use two lifts because of our stair configuration. The machines worked really well. Everyone who came to our house was really kind and thoughtful, and that made all our problems so much easier. YOU COULD NOT GO WRONG if you need their help!!! Good luck....I forgot to say they do not advertise. It is only by word of mouth you will find them.
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-Dave K.
I‘ve purchased my used chair lift from them in June 2017 and so far the chair is working great! They did an excellent job in installing the chair and the rails. I will call them in the near future to hopefully purchase another one for my basement.
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-Petra L.
These a really really great people...real people...helping other people. Straight forward and honest folks that know how to diagnose and fix scooters. I thank the internet-search-gods for putting them atop the list. I look forward to working with Mobility Solutions Inc. for many many years.
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-Benjamin D.
I rented a stair lift for two months from Mobility Solutions while my father was visiting us. I called around thinking I would have to buy one but Mark explained the rental option, and walked me through over the phone how to measure.
We have a longer-than-normal stair case so it took him a day to find the right size unit. But Mark arranged to have it installed the following day. Nick came out to install and he was punctual, very courteous, professional and patient in explaining how to use and maintain. He spent enough time to make sure my dad felt safe and was comfortable riding it. The unit was very solid and worked well although it was a used one. After two months, I called and Nick again came out to remove the unit. I enjoyed the experience. Their customer service is superb. I would highly recommend.
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-M. L. from Rockville, MD
I purchased a stairlift from Mobility Solutions in May 2017 and I couldn't be more pleased with the entire transaction - from start to finish. They were reasonably priced, professional, helpful, extremely knowledgeable and did the work quickly.
I was in a bind because I originally planned to go with a different company, but the other company turned out to be unreliable and unprofessional. I called Mobility Solutions and they came to my rescue. They came out quickly for an estimate, stood by their estimate and installation date. The installation was fast and neat and they gave us a lesson on using the lift before leaving. If you need a chair lift, this is the place to go!
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- Karen S from Park City, UT
Finally a place that helps disabled people become more mobile that really cares about its customers and puts people before profit! The owner, Mark, helped me find the best chair for my sister and even gave me a nice deal on it, once we came out of rental.
When the batteries were not charging well, Matt came by and replaced them, almost immediately! Linda, who works in the office, is as friendly and helpful as they come. The only mobility equipment store in the DC that I 'd recommend to anyone without hesitation!
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- Michael K.
Mark and his staff are very professional, knowledgeable, and caring, and offer superb support for the products they sell. My whole family has immense confidence in them, and gives them the highest recommendation possible!!
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- Patty G.